Privacy Policy
Open Heaven Recordings website is owned by Open Heaven Recordings, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Open Heaven Recordings, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Open Heaven Recordings website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Open Heaven Recordings, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via [email protected].
Your rights:
If you are a European resident, you have the following rights related to your personal data:
• The right to be informed.
• The right of access.
• The right to rectification.
• The right to erasure.
• The right to restrict processing.
• The right to data portability.
• The right to object.
• Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to [email protected].
Effective Date: August 1, 2026
1. Introduction
Open Heaven Recordings is a brand of Luminary House Creative LLC ("Luminary House Creative LLC," "Open Heaven Recordings," "we," "us," or "our").
Luminary House Creative LLC operates the Open Heaven Recordings website located at https://openheavenrecordings.com (the "Website").
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or interact with our Website, submit information through our forms or chat widget, communicate with us, purchase our products or services, schedule an appointment, or otherwise interact with us.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect information that you voluntarily provide to us as well as certain information that is automatically collected when you use our Website.
Information You Provide
Depending on how you interact with us, we may collect:
First and last name
Email address
Mobile or telephone number
Mailing address
Organization or company name
Account or login information, where applicable
Payment and transaction information
Appointment or consultation information
Information submitted through contact forms
Information submitted through our website chat widget
Customer support communications
Preferences and communication choices
Any other information you voluntarily provide to us
Please do not provide sensitive personal information through our Website unless specifically requested and necessary for the service you are using.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Time zone
General geographic information
Cookies and similar technologies
Pages visited
Links clicked
Referring websites
Search terms
Date and time of visits
How you interact with our Website
We use this information for website functionality, analytics, security, fraud prevention, and improving our services and user experience.
3. How We Use Your Information
We may use personal information we collect to:
Provide and deliver our products and services
Respond to questions, inquiries, and customer support requests
Communicate with you regarding services you have requested
Process purchases and transactions
Schedule and manage appointments or consultations
Send appointment reminders and service-related notifications
Send newsletters and other communications when you have requested or consented to receive them
Send promotional and marketing communications when you have provided the appropriate consent
Respond to messages submitted through our website chat widget
Improve our Website, products, and services
Monitor and analyze Website usage
Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity
Maintain the security and integrity of our systems
Comply with applicable laws, regulations, legal processes, or governmental requests
Protect our legal rights, property, users, and business operations
We will use personal information only for legitimate business purposes and as otherwise permitted by applicable law.
4. SMS and Text Message Communications
If you provide your mobile phone number and expressly opt in to receive SMS messages, Open Heaven Recordings, a brand of Luminary House Creative LLC, may send you text messages related to our services.
Depending on the type of consent you provide, SMS communications may include:
Appointment reminders
Appointment confirmations
Customer support responses
Service notifications
Updates regarding an inquiry or request
Order or transaction updates
Important service-related communications
Promotional offers
Special announcements
Marketing communications
Message frequency may vary.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.
For assistance, reply HELP to any message or contact us at:
Your consent to receive SMS messages is not a condition of purchasing any goods or services.
If you choose to provide SMS consent, you are confirming that you are the authorized user of the mobile number provided or that you have authorization to provide consent for that number.
5. SMS Consent and Opt-In Information
When you opt in to receive SMS messages from Open Heaven Recordings, your consent may be collected through our Website, forms, chat widget, booking process, or other approved communication channels.
Where applicable, the opt-in process may require you to actively select an unchecked consent checkbox before submitting your information.
Your SMS consent may include your:
Mobile phone number
Consent status
Date and time of consent
Method or source of consent
Relevant form, chat, or website interaction
Communication preferences
We maintain records of SMS consent when reasonably necessary to demonstrate compliance with applicable messaging requirements and to honor your communication preferences.
6. Mobile Information and SMS Consent Privacy
No mobile information, including mobile phone numbers and SMS consent or opt-in data, will be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
SMS consent and opt-in information will not be transferred to or shared with third parties or affiliates for their own marketing purposes.
We may share information with service providers and subcontractors when necessary to provide services on our behalf. These service providers may include companies that assist us with:
Website hosting
Customer relationship management
Appointment scheduling
Payment processing
Email delivery
SMS and messaging delivery
Website analytics
Technical support
Security and fraud prevention
These service providers are permitted to access information only as reasonably necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures.
7. Cookies and Similar Technologies
We may use cookies, pixels, tags, scripts, and similar technologies to operate and improve our Website.
These technologies may help us:
Remember your preferences
Understand how visitors use our Website
Improve Website functionality
Analyze Website traffic
Measure marketing performance
Maintain security
Personalize certain Website experiences
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our Website.
8. Sharing of Personal Information
We do not sell your personal information.
We may disclose personal information when reasonably necessary to:
Service Providers
We may use trusted third-party service providers to help operate our business, including providers for hosting, payment processing, CRM, appointment scheduling, communications, analytics, and messaging.
Legal Requirements
We may disclose information when required by law, subpoena, court order, legal process, or governmental request.
Protection of Rights and Safety
We may disclose information when reasonably necessary to:
Protect our legal rights
Enforce our agreements
Prevent fraud or abuse
Investigate security incidents
Protect the safety of our users or others
Protect our property or business operations
Business Transfers
If Luminary House Creative LLC undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
9. Payment Information
When you make a purchase, payment information may be collected and processed by third-party payment processors.
We generally do not store complete credit card numbers or other full payment credentials on our own systems.
Payment providers may collect and process payment information according to their own privacy policies and terms.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide requested products or services
Maintain business and transaction records
Fulfill the purposes described in this Privacy Policy
Comply with legal, accounting, or regulatory requirements
Resolve disputes
Enforce our agreements
Prevent fraud and security threats
The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.
11. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
12. Your Choices
You may visit our Website without directly providing personally identifiable information.
However, certain features may require you to provide information. For example, you may need to provide your name, email address, or telephone number to:
Submit a contact form
Request information
Schedule an appointment
Purchase products or services
Receive customer support
Subscribe to communications
Opt in to SMS messages
You may choose not to provide certain information, but doing so may prevent you from using certain Website features or services.
13. Marketing Communications
If you provide the appropriate consent, we may send you marketing communications by email or SMS.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
For SMS communications, you may reply STOP at any time to opt out.
Opting out of marketing communications does not necessarily prevent us from sending non-promotional communications that are necessary to provide a service you have requested, such as appointment confirmations, transaction-related communications, or customer support messages.
14. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:
Know what personal information we collect
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
To exercise applicable privacy rights, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests.
15. International Data Transfers
If you access our Website from outside the United States, please be aware that your information may be transferred to, stored, or processed in countries where we or our service providers operate, including the United States and Canada.
These countries may have data protection laws that differ from those in your country of residence.
By providing your information and using our Website, you acknowledge that your information may be processed in these locations, subject to applicable legal requirements.
16. Third-Party Websites and Services
Our Website may contain links to third-party websites, applications, or services.
These third parties operate independently from us and may have their own privacy policies and terms.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of any third-party website or service before providing personal information.
17. Children's Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
If you believe a child has provided personal information to us, please contact us using the information below.
18. Legal Disclosure
We may disclose personal information when we reasonably believe that doing so is necessary to:
Comply with applicable laws or regulations
Respond to lawful government requests
Comply with legal proceedings
Protect our rights or property
Enforce our agreements
Investigate fraud or security threats
Protect the safety of our users, employees, or others
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
We encourage you to periodically review this page to remain informed about how we collect, use, and protect your information.
20. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you wish to exercise an applicable privacy right, please contact us.
Luminary House Creative LLC d/b/a Open Heaven Recordings
Email: [email protected]
Website: https://openheavenrecordings.com